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HoopDome Policies

Entrance Disclaimer

Entrance Discliamer

ADMISSION TO HOOPDOME IS GRANTED AS A PERSONAL LICENSE REVOCABLE AT WILL IN HOOPDOME’S SOLE DISCRETION, AND IS ISSUED PURSUANT TO AND IS SUBJECT TO (A) ALL RULES AND REGULATIONS OF HOOPDOME, (B) THE DIRECTIONS OF HOOPDOME STAFF, AND (C) THE TERMS AND CONDITIONS OF ANY APPLICABLE HOOPDOME RENTAL OR LICENSE AGREEMENT. HOOPDOME IS NOT RESPONSIBLE FOR LOST, STOLEN OR DAMAGED PROPERTY. NO ALCOHOL, DRUGS, WEAPONS, LASER PENS, [FOOD, BOTTLES OR CANS] ALLOWED. NO SMOKING IN HOOPDOME AND OTHER AREAS DESIGNATED BY MANAGEMENT.  Breach of any of the terms of this license, failure to comply with HoopDome rules or regulations or the directions of HoopDome staff, shall automatically terminate any rights that the licensee may have; shall render illegal and unauthorized the presence of licensee on HoopDome property for any purpose; and shall authorize HoopDome to refuse admission to the facility, or eject the licensee from the facility without refund or other compensation. Breach of any of the terms of this license shall also subject the licensee to all legal remedies available to HoopDome, Downsview Park and their affiliates. HoopDome further reserves the right, without the refund of any portion of the purchase price or other fee, to refuse admission to or eject any person whose conduct is deemed by HoopDome to be disorderly or who uses vulgar or abusive language. The licensee grants permission to HoopDome (and its designees and agents) to utilize the licensee’s image, likeness, actions and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, HoopDome in any medium or context without further authorization or compensation, for any purpose. ALL LICENSEES VOLUNTARILY ASSUME ALL RISK AND DANGER of personal injury (including death) and all hazards arising from, or related in any way to, their activities and presence at HoopDome, whether occurring prior to, during or after their respective activity or event, howsoever caused and whether by negligence or otherwise. The licensee and the licensee’s belongings may be searched upon entry into, or exit from, HoopDome. By entering HoopDome, the licensee consents to such searches and waives any related claims that might arise against HoopDome, its staff or other representatives. If a licensee elects not to consent to these searches, the licensee will be denied entry into HoopDome.

Entrance Policies

Entrance Policies

  • NO REFUNDS Upon Entry

  • HoopDome is not responsible for any stolen or lost items.

  • The "CAGES" are almost always available for pickup; however, if the hardwood courts are available, you may play pickup there as well. Please check our “gym schedule” for availability.

  • No Outdoor Shoes permitted on the Hardwood Courts; you must change into Indoor Shoes before playing.

  • NO Dunking

  • NO Outside food

  • Inappropriate behaviour will not be tolerated: Any player or visitor of HoopDome displaying inappropriate behaviour will be removed from our facility at the discretion of HoopDome Staff.

Drop-In Policies

Drop-In Policies

  • HoopDome is not responsible for any stolen or lost items.

  • The "CAGES" are almost always available for pickup; however, if the hardwood courts are available you may play pickup there as well. Please check our GYM SCHEDULE for availability.

  • No Outdoor Shoes permitted you must change into Indoor Shoes to play on the Hardwood Courts.

Personal Training Policy

HoopDome does not offer personal training. Any personal trainers using HoopDome's facilities must adhere to the following rules:

  • No weekend training from October 1st through June 1st

  • No training during school vacations or holidays i.e. winter and spring breaks, PA/PD days, Family Day, etc.

  • Training space is only permitted based on court availability

  • If you require a private basket please rent a court

  • For further details or clarification please contact Ted, or 416-633-4667

Personal Training Policy

Cancellation/Refund Policy

Cancellation/Refund Policy

NO refunds after the first day - NO EXCEPTIONS.

A written request to withdraw from a program must be received by the HoopDome office two weeks prior to the start date of the program. There is a $50.00 administration fee for all refunds.

Payment Terms

(Rental) Payment Terms:

Payment MUST be made in full before groups can take the floor. All reservations must be pre-paid with a credit card at the time of booking. All confirmed rentals/parties are non-refundable and require a minimum of 48 hours emailed/written notice of cancellation to receive a credit on file and rescheduled within 1 year of the originally scheduled date, based on availability.

Rentals are on a first come first serve basis and are based on availability.  For further information, please check our Gym Schedule page and/or contact to discuss.

Leagues Code of Conduct

League Players’ Code of Conduct

Participant (includes athletes and officials) Responsibilities:


  • As a player participating in the HoopDome Mens League, there will be ZERO TOLERANCE for overly aggressive/physical play as it compromises any player’s right to a safe and enjoyable game.

  • Any punching or similarly violent act will result in immediate ejection from the game and the incident will be subject to review according to HoopDome League Discipline Procedures.

  • Participants are required to conduct themselves in a sportsman like manner.  Failure to act appropriately will result in a review according to HoopDome League Discipline Procedures. 

  • Any questionable incidents during HoopDome League Games, are required to be followed up by a written incident report by the referees and players involved during the game.   Incident forms are found in the HoopDome Office.

Privacy Policy

HoopDome Privacy Policy

HoopDome is committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information. Our privacy policy is based upon the values set by the Canadian Standards Association's Model Code for the Protection of Personal Information and Canada's Personal Information Protection and Electronic Documents Act.

1. Introduction

We are responsible for maintaining and protecting the Personal Information under our control. We have designated an individual or individuals who is/are responsible for compliance with our privacy policy.

2. Identifying Purposes

We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information are provided as part of the order process.

3. Consent

Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.

4. Limiting Collection

The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.

5. Limiting Use, Disclosure and Retention

Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law. 

6. Accuracy

Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

7. Safeguarding Customer Information

Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.

8. Openness

We will make information available to you about our policies and practices with respect to the management of your Personal Information.

9. Customer Access

Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.

10. Handling Customer Complaints and Suggestions 

You may direct any questions or enquiries with respect to our privacy policy or our practices by contacting:

Additional Information


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Cookies are widely used and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience optimal performance of our website.

Other Websites

Our website may contain links to other third-party sites that are not governed by this privacy policy. Although we endeavour to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third party websites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared and disclosed.

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